Facebook

By connecting your Facebook Business account to eDesk you will have access to all post comments and DM’s in one place to help your Support Team stay on top of social media queries. Facebook post comments and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Facebook account and it will also update when you send messages from eDesk.

Automatically forward messages & posts from Facebook into eDesk.

Benefits

Save time and effort by centralizing all messages into eDesks smart unified inbox. No need to share your Facebook login with staff
Prioritize and assign tickets to agents based on query type, response time and use AI automations to ensure customer expectations are efficiently met.
Turn social queries into sales opportunities with prompt responses
Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

View Facebook posts, DMs, comments and respond directly from inside eDesk.

How to connect Facebook with eDesk »

Learn more about our Facebook integration »

Explore 250+ other apps & integrations

Decathlon

Sarenza

About Sarenza Sarenza is a French e-commerce company specializing in the online sale of footwear, accessories, and beauty products. Based in Paris, Sarenza offers a ...

Dormify

About Dormify Dormify is THE destination for designing and outfitting a college dorm room, teen bedroom, or small apartment. The company designs, manufactures, and curates ...

League

About League A health and wellness shopping experience powered with employer-funded access. How does League work with eDesk? Once you connect your League to eDesk, ...

Facebook

Benefits

Categories

Resources

Explore 250+ other apps & integrations

Decathlon

Sarenza

Dormify

League

Compare

Resources

Features

Company

Facebook

Benefits

Categories

Resources

Explore 250+ other apps & integrations

Decathlon

Sarenza

Dormify

League

Compare

Resources

Features

Company

Add Your Heading Text Here