February 2025 Update
There’s been an update to our TikTok Shop offering, and it’s great news for your business.
You can now handle all TikTok Shop order adjustment actions (as in cancellations, refunds, returns, and replacements) directly in eDesk. Goodbye hopping between multiple tools and windows, hello smooth, streamlined customer interactions.
Unlike competitors, eDesk provides full support for TikTok Shop order adjustments, empowering customer service teams to make quick changes directly within the platform. While Gorgias only supports TikTok US and lacks order adjustment capabilities, and Zendesk has no order modification options, eDesk offers seamless functionality across regions. And then there’s Replyco, which doesn’t have any TikTok Shop integration.
So, with our new streamlined TikTok Shop order adjustment feature, eDesk is officially the go-to solution for providing exceptional support on TikTok Shop. Bring on a smooth, efficient experience for customers and support teams alike.
Try it now free for 14 days, so you can see for yourself with no credit card and no obligation.
