Category: Customer service

Every eCommerce business owner knows the struggle: a surge of customer inquiries on products, order updates, and returns – hits all at once. How do

Running an eCommerce store on WooCommerce can be both rewarding and challenging. Managing customer inquiries, order issues, and product questions requires an efficient system to

Introduction to Ticketing Software As an eCommerce seller, you know ticketing software is a vital tool to efficiently manage customer support. It allows companies to

When running a Shopify store, seamless customer service is a key ingredient in your recipe for success. A Shopify store without customer support is like

When running a business, particularly in eCommerce (where, as you know only too well, the market evolves, pivots and changes at the drop of a

When managing a growing eCommerce business, offering exceptional customer support is non-negotiable. To do that, you need an effective eCommerce ticketing system that can handle

If you’re a small business owner, chances are you’re juggling multiple tasks and wearing a whole lot of hats every day. But here’s the thing:

Workforce Management Software — it’s not just for the tech guys and gals. Quite the opposite, actually.  In fact, we’d go so far as to

Let’s talk game-changers.  Yes, it’s a buzzword. Yes, it’s been thrown around more times than a running back at the Super Bowl …but seriously. Because,

Providing excellent customer service isn’t something to be sniffed at, and if you own an eCommerce business, you already know that it can be the

As recent research and trends have shown (which we’ll explore in more detail here) ‘customer experience’ are the two words on everyone’s lips when it