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Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not
If you have an eCommerce customer-facing business in 2024, it’s a given that your customers are talking to your business, or, indeed, about your business,
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating.
People are calling B2B eCommerce the next frontier of eCommerce, and they’re not wrong. Experts estimate the value of the global B2B eCommerce market at
There can always be more sales. That’s the mantra of any successful eCommerce store. But to get more sales, you need to do more marketing.
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,
Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
26th June 2025
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