All your eCommerce customer support tips, education and news

Keep Customers Coming Back With the Surprise and Delight Technique

Cillian Bracken-Conway September 24, 2021

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

Cillian Bracken-Conway September 21, 2021

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

Cillian Bracken-Conway September 16, 2021

12 Customer Service KPIs to Track Support Goals

Cillian Bracken-Conway September 14, 2021

10 Tips to Improve Customer Service on Instagram

Cillian Bracken-Conway September 7, 2021

eDesk Appoints New Vice President of Global Marketing

Cillian Bracken-Conway September 7, 2021

Holiday Season 2021: The Biggest Ever for eCommerce!

Cillian Bracken-Conway September 4, 2021

eDesk Product Update: August 2021

Cillian Bracken-Conway September 2, 2021

What is Automated Customer Service? (Examples, Pros and Cons)

Cillian Bracken-Conway August 27, 2021

How to Use Facebook Messenger for Customer Service

Cillian Bracken-Conway August 12, 2021

Why Online Sellers Must Pay Attention to Their Net Promoter Score

Cillian Bracken-Conway August 11, 2021

The Ultimate Guide to Customer Feedback

Cillian Bracken-Conway August 3, 2021